Returns & Exchanges
How do I return/exchange my product?
Please use one of the following links to start the return process:. USA & CANADA | REST OF WORLD. - Returns not initiated through the portals above and sent without our knowledge will not be accepted. - Purchases can be returned within 45 days of ful
How long does it take to process the refund after returning the package?
It can take up to 10 days for your return to be completely processed, once we have received your items at our warehouse. Please rest assured that we will send you an email as soon as you have been refunded. If it has been longer then 10 days since th
Why am I not refunded the full order value?
There are a few costs and fees that are not refundable:. a) Credit card and transaction fees.b) Shipping costs.c) Customs/import duties and taxes.
I have two separate orders. Can I return them together?
To ensure a smooth return process, we strongly recommend you to keep them separate and manage the return process within it's order number.