Want to get in touch with us? Just fill out the form and we'll get back to you as soon as possible.

ALPAKA

Promotions cannot be combined with other discount codes or offers unless explicitly stated.ALPAKA loyalty rewards may be applied on top of a promotion unless otherwise specified.

Promotions cannot be combined with other discount codes or offers unless explicitly stated. ALPAKA loyalty rewards may be applied on top of a promotion unless otherwise specified.

Can I use multiple discount codes or offers together?

Sale & Promotions

What are your shipping rates & timeframe?

Do you ship internationally?

Why was I charged taxes or duties on my order?

How do I cancel or change my order or shipping address?

What does the shipping insurance cover?

Shipping

How do I return/exchange my product?

How long does it take to process the refund after returning the package?

Why am I not refunded the full order value?

I have two separate orders. Can I return them together?

Returns & Exchanges

What does your warranty cover?

How do I submit a warranty claim?

What can you offer if my warranty claim is approved?

Does your warranty cover limited edition or discontinued products?

Warranty

When do my points expire?

I made a purchase, how long does it take for points to show up?

Can I use more than one reward on a single order?

How long does my reward last?

Why didn't I get any points for my birthday?

Does my VIP status expire?

Can I merge all of my points into one account?

Loyalty & Rewards

What's excluded from promotions?

Do I need to enter a code to obtain the discount stated in a promotion?

What are your return policy during a promotion?

Can I get the sale price on something I already bought?

How do I use a discount code?

Why isn't my discount code working?

Can I use multiple discount codes or offers together?Updated 10 days ago