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ALPAKA

Promotions cannot be combined with other discount codes or offers unless explicitly stated.ALPAKA loyalty rewards may be applied on top of a promotion unless otherwise specified.

Promotions cannot be combined with other discount codes or offers unless explicitly stated. ALPAKA loyalty rewards may be applied on top of a promotion unless otherwise specified.

Can I use multiple discount codes or offers together?

Sale & Promotions

What are your shipping rates & timeframe?

Do you ship internationally?

Why was I charged taxes or duties on my order?

How do I cancel or change my order or shipping address?

What does the shipping insurance cover?

Shipping

How do I return/exchange my product?

How long does it take to process the refund after returning the package?

Why am I not refunded the full order value?

I have two separate orders. Can I return them together?

Returns & Exchanges

What does your warranty cover?

How do I submit a warranty claim?

What can you offer if my warranty claim is approved?

Does your warranty cover limited edition or discontinued products?

Warranty

When do my points expire?

I made a purchase, how long does it take for points to show up?

Why didn't I get any points for my birthday?

Does my VIP status expire?

Can I merge all of my points into one account?

Loyalty & Rewards

What's excluded from promotions?

Do I need to enter a code to obtain the discount stated in a promotion?

What are your return policy during a promotion?

Can I get the sale price on something I already bought?

How do I use a discount code?

Why isn't my discount code working?

Can I use multiple discount codes or offers together?Updated 2 months ago