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ALPAKA

We ship internationally across the world. However, there are some countries that we currently do not ship to:<ul><li id="isPasted">Africa (except South Africa)</li><li>Bahrain</li><li>Bangladesh</li><li>Belarus</li><li>China</li><li>Christmas Island</li><li>Cocos (Keeling) Island</li><li>Egypt</li><li>French Polynesia</li><li>Iraq</li><li>Israel</li><li>Jordan</li><li>Kosovo</li><li>Kuwait</li><li>North Macedonia</li><li>Qatar</li><li>Russia</li><li>Serbia</li><li>United Arab Emirates</li><li>Ukraine</li><li>Vietnam</li><li>Yemen</li></ul>For the countries below, please visit our official retailers to purchase your ALPAKA products.<ul><li><a href="https://www.productpro.com.hk/collections/alpaka" title="https://www.productpro.com.hk/collections/alpaka" target="_blank">Hong Kong</a></li><li><a href="https://www.modernquests.com/collections/alpaka" title="https://www.modernquests.com/collections/alpaka" target="_blank">India</a></li><li><a href="https://www.morebymorello.com/collections/alpaka" target="_blank" rel="noopener noreferrer">Indonesia</a></li><li><a href="https://www.ilovetogo.com/shop/Alpaka" title="https://www.ilovetogo.com/shop/Alpaka" target="_blank">Thailand #1</a> | <a href="https://shopee.co.th/lubek.th" title="https://shopee.co.th/lubek.th" target="_blank">Thailand #2</a></li><li><a href="https://alpakagear.jp/" title="https://alpakagear.jp/" target="_blank">Japan</a></li><li><a href="https://alpaka.tw/" title="https://alpaka.tw/" target="_blank">Taiwan</a></li></ul>

We ship internationally across the world. However, there are some countries that we currently do not ship to:. For the countries below, please visit our official retailers to purchase your ALPAKA products.

Do you ship internationally?

Shipping

Shipping Rates & Timeframes

Do you offer free shipping?

Why was I charged VAT?

How do I cancel/change my order or shipping address?

Where can I find my tracking number?

What does the shipping insurance cover?

CAN I USE ALL MY POINTS IN ONE TRANSACTION?

WHEN DO POINTS EXPIRE?

I MADE A PURCHASE, HOW LONG DOES IT TAKE FOR POINTS TO SHOW UP?

HOW COME I DIDN'T GET ANY POINTS FOR MY BIRTHDAY?

ARE THERE ANY DISCOUNTS AVAILABLE?

I CLAIMED A REWARD THAT I DO NOT WANT TO USE, CAN I CANCEL IT TO GET MY POINTS BACK?

I HAVE TWO ACCOUNTS WITH YOU, CAN I MERGE ALL OF MY POINTS INTO ONE ACCOUNT?

Does my VIP Stats Expire?

I have more than one reward or discount code. Can I use multiple for the same order?

Can I use all my rewards at once?

Loyalty & Rewards

How do I return/exchange my product?

I have two separate orders. Can I return them together?

Can I return an item without the tag on it?

My package has been returned but I have yet to receive my money back yet.

Return & Exchange

WHAT IS YOUR WARRANTY POLICY?

Quality/ warranty issues

Warranty

What are the differences between your various materials?

How do I clean my bag?

Miscellaneous

Products

WHY WAS I CHARGED IMMEDIATELY FOR A PRE-ORDER / BACK-ORDER?

WHY DOES MY AFTERPAY NOT WORK?

PAY PAL HAS CHARGED ME BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL YET?

Payments

Do you ship internationally?Updated 11 days ago