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ALPAKA

We ship worldwide, with the following exceptions: We do not ship to:<ul><li id="isPasted">Countries in Africa (except South Africa)</li><li>Countries in the Middle East (Bahrain, Cyprus, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Yemen)</li><li>Bangladesh</li><li>Belarus</li><li>China</li><li>Christmas Island</li><li>Cocos (Keeling) Island</li><li>French Polynesia</li><li>Kosovo</li><li id="isPasted">Maldives</li><li>North Macedonia</li><li>Russia</li><li>Serbia</li><li>Ukraine</li><li>Vietnam</li></ul>For the countries below, please visit our official retailers to purchase your ALPAKA products.<ul><li><a href="https://www.productpro.com.hk/collections/alpaka" title="https://www.productpro.com.hk/collections/alpaka" target="_blank">Hong Kong</a></li><li><a href="https://www.modernquests.com/collections/alpaka" title="https://www.modernquests.com/collections/alpaka" target="_blank">India</a></li><li><a href="https://www.morebymorello.com/collections/alpaka" target="_blank" rel="noopener noreferrer">Indonesia</a></li><li><a href="https://www.ilovetogo.com/shop/Alpaka" title="https://www.ilovetogo.com/shop/Alpaka" target="_blank">Thailand #1</a> | <a href="https://shopee.co.th/lubek.th" title="https://shopee.co.th/lubek.th" target="_blank">Thailand #2</a></li><li><a href="https://alpakagear.jp/" title="https://alpakagear.jp/" target="_blank">Japan</a></li><li><a href="https://alpaka.tw/" title="https://alpaka.tw/" target="_blank">Taiwan</a></li></ul>

We ship worldwide, with the following exceptions:We do not ship to:. For the countries below, please visit our official retailers to purchase your ALPAKA products.

Do you ship internationally?

Shipping

What are your shipping rates & timeframe?

Why was I charged taxes or duties on my order?

How do I cancel or change my order or shipping address?

What does the shipping insurance cover?

How do I return/exchange my product?

How long does it take to process the refund after returning the package?

Why am I not refunded the full order value?

I have two separate orders. Can I return them together?

Returns & Exchanges

What does your warranty cover?

How do I submit a warranty claim?

What can you offer if my warranty claim is approved?

Does your warranty cover limited edition or discontinued products?

Warranty

When do my points expire?

I made a purchase, how long does it take for points to show up?

Can I use more than one reward on a single order?

How long does my reward last?

Why didn't I get any points for my birthday?

Does my VIP status expire?

Can I merge all of my points into one account?

Loyalty & Rewards

What's excluded from promotions?

Do I need to enter a code to obtain the discount stated in a promotion?

Can I use multiple discount codes or offers together?

What are your return policy during a promotion?

Can I get the sale price on something I already bought?

How do I use a discount code?

Why isn't my discount code working?

Sale & Promotions

Do you ship internationally?Updated 9 days ago