Shipping
Shipping Rates & Timeframes
All shipping costs and timeframe are calculated at checkout.Australian and US customers may receive a faster delivery timeframe on selected products based on the availability of products in our local warehouses.
Do you offer free shipping?
Free shipping is available at selected countries only.
Do you ship internationally?
We ship internationally across the world. However, there are some countries that we currently do not ship to:. For the countries below, please visit our official retailers to purchase your ALPAKA products.
Why was I charged VAT?
Some countries may impose additional taxes or duties (i.e. VAT) on imports received from Hong Kong. You are responsible for any such extra taxes or fees your government applies to get the package delivered. ALPAKA will do the best we can to provide t
How do I cancel/change my order or shipping address?
If your order hasn't shipped yet, simply email your order number, full name and new address (if you are changing your address) to [email protected]. Orders tend to ship 1-2 business days after an order is placed and once an order has shipped, we a
Where can I find my tracking number?
Your tracking number will be e-mailed to you once we have fulfilled your order. Alternatively, you can also find your tracking information by logging into your ALPAKA account from our homepage or through our customer support widget on the bottom righ
What does the shipping insurance cover?
Shipping insurance is an additional and optional package protection and tracking solution at checkout. By selecting Navidium at checkout, your order will be protected from damage, loss, or theft. In the unfortunate case that your order never comes or