All shipping costs and timeframe are calculated at checkout. Australian and US customers may receive a faster delivery timeframe on selected products based on the availability of products in our local warehouses.

<div>All shipping costs and timeframe are calculated at checkout.&#xA0;Australian and US customers may receive a faster delivery timeframe on selected products based on the availability of products in our local warehouses.</div>

What are your shipping rates & timeframe?

We ship worldwide, with the following exceptions:We do not ship to:. For the countries below, please visit our official retailers to purchase your ALPAKA products.

We ship worldwide, with the following exceptions: We do not ship to:<ul><li id="isPasted">Countries in Africa (except South Africa)</li><li>Countries in the Middle East (Bahrain, Cyprus, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Yemen)</li><li>Bangladesh</li><li>Belarus</li><li>China</li><li>Christmas Island</li><li>Cocos (Keeling) Island</li><li>French Polynesia</li><li>Kosovo</li><li id="isPasted">Maldives</li><li>North Macedonia</li><li>Russia</li><li>Serbia</li><li>Ukraine</li><li>Vietnam</li></ul>For the countries below, please visit our official retailers to purchase your ALPAKA products.<ul><li><a href="https://www.productpro.com.hk/collections/alpaka" title="https://www.productpro.com.hk/collections/alpaka" target="_blank">Hong Kong</a></li><li><a href="https://www.modernquests.com/collections/alpaka" title="https://www.modernquests.com/collections/alpaka" target="_blank">India</a></li><li><a href="https://www.morebymorello.com/collections/alpaka" target="_blank" rel="noopener noreferrer">Indonesia</a></li><li><a href="https://www.ilovetogo.com/shop/Alpaka" title="https://www.ilovetogo.com/shop/Alpaka" target="_blank">Thailand #1</a> | <a href="https://shopee.co.th/lubek.th" title="https://shopee.co.th/lubek.th" target="_blank">Thailand #2</a></li><li><a href="https://alpakagear.jp/" title="https://alpakagear.jp/" target="_blank">Japan</a></li><li><a href="https://alpaka.tw/" title="https://alpaka.tw/" target="_blank">Taiwan</a></li></ul>

Do you ship internationally?

United States: Sales tax is calculated and displayed at checkout, so you'll always see the full amount before you pay. Like most retailers, ALPAKA collects sales tax in states where we meet local requirements. Australia, United Kingdom & European Uni

United States:&#xA0;Sales tax is calculated and displayed at checkout, so you&apos;ll always see the full amount before you pay. Like most retailers, ALPAKA collects sales tax in states where we meet local requirements.Australia, United Kingdom &amp; European Union:&#xA0;VAT (GST in Australia&apos;s case) is already included in your order total. No surprise charges at the door.All other countries:&#xA0;Local taxes, duties, or VAT may be applied by your country&apos;s customs authority. These charges are set by your government and are outside ALPAKA&apos;s control &#x2014; we&apos;re unable to predict, waive, or reimburse them.A few things worth knowing:<ul><li dir="ltr" style="text-decoration: none;">Customs&#xA0;hold times vary by country.&#xA0;We&apos;re unable to contact customs offices on your behalf, so if your package is held, you&apos;ll need to follow up directly with your local customs authority.</li><li dir="ltr" style="text-decoration: none;">If a package goes unclaimed, it will be returned.&#xA0;In this case, original shipping charges are non-refundable.</li></ul>We ship to 90+ countries and do everything we can to make the experience as seamless as possible, but customs processes are ultimately in the hands of your local authorities.

Why was I charged taxes or duties on my order?

If your order hasn't shipped, email your order number, full name, and updated address (if applicable) to hello@alpakagear.com. Orders typically ship within 1-2 business days. Once shipped, we're unable to make any changes to the delivery address, can

If your order hasn&apos;t shipped, email your order number, full name, and updated address (if applicable) to&#xA0;hello@alpakagear.com.Orders typically ship within 1-2 business days. Once shipped, we&apos;re unable to make any changes to the delivery address, cancel the order, or upgrade shipping. Even before an order ships, it may be too late to make updates. Thank you for understanding.

How do I cancel or change my order or shipping address?

Shipping insurance is an optional add-on at checkout. By selecting Navidium, your order is protected against damage, loss, or theft. If your order arrives damaged or doesn't arrive at all, you can file a claim with us for a replacement or store credi

Shipping insurance is an optional add-on at checkout. By selecting Navidium, your order is protected against damage, loss, or theft. If your order arrives damaged or doesn&apos;t arrive at all, you can file a claim with us for a replacement or store credit.If you added it by mistake, email&#xA0;hello@alpakagear.com&#xA0;as soon as possible. Refunds are only available on orders that haven&apos;t been fulfilled yet.

What does the shipping insurance cover?

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