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ALPAKA

<p><span style="text-decoration:none;" id="isPasted">It takes 24 hours after a purchase is made for your points to move from pending to active.</span></p>

It takes 24 hours after a purchase is made for your points to move from pending to active.

I made a purchase, how long does it take for points to show up?

Loyalty & Rewards

What are your shipping rates & timeframe?

Do you ship internationally?

Why was I charged taxes or duties on my order?

How do I cancel or change my order or shipping address?

What does the shipping insurance cover?

Shipping

How do I return/exchange my product?

How long does it take to process the refund after returning the package?

Why am I not refunded the full order value?

I have two separate orders. Can I return them together?

Returns & Exchanges

What does your warranty cover?

How do I submit a warranty claim?

What can you offer if my warranty claim is approved?

Does your warranty cover limited edition or discontinued products?

Warranty

When do my points expire?

Can I use more than one reward on a single order?

How long does my reward last?

Why didn't I get any points for my birthday?

Does my VIP status expire?

Can I merge all of my points into one account?

What's excluded from promotions?

Do I need to enter a code to obtain the discount stated in a promotion?

Can I use multiple discount codes or offers together?

What are your return policy during a promotion?

Can I get the sale price on something I already bought?

How do I use a discount code?

Why isn't my discount code working?

Sale & Promotions

I made a purchase, how long does it take for points to show up?Updated 6 days ago