Loyalty & Rewards
When do my points expire?
Your points expire 365 days from the day of the last qualifying purchase.
I made a purchase, how long does it take for points to show up?
It takes 24 hours after a purchase is made for your points to move from pending to active.
Can I use more than one reward on a single order?
Unfortunately, no. You can only redeem points for one reward at a time. For example, you can't combine a $10 reward with 10% reward code, etc.
How long does my reward last?
Rewards expire within 30 days of redemption. Loyalty points are non-refundable once it is used to redeem a reward.
Why didn't I get any points for my birthday?
Please be advised that there is a 30-day blackout window from when you first filled in your birthday. This means that if you add in your birthday within 30 days of your actual birth date, points won't be added until next year (to prevent point abuse)
Does my VIP status expire?
If you are promoted to a higher VIP status, you will retain that status for at least 12 months. To retain that status after 12 months, you must meet spend requirements, otherwise you will be demoted to a lower status.
Can I merge all of my points into one account?
Please email [email protected], for us to merge your accounts together. You will need to provide us with the emails of both accounts and inform us on which one that you would like to use as your primary account.