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ALPAKA

All shipping costs and timeframe are calculated at checkout. Australian and US customers may receive a faster delivery timeframe on selected products based on the availability of products in our local warehouses.

All shipping costs and timeframe are calculated at checkout.Australian and US customers may receive a faster delivery timeframe on selected products based on the availability of products in our local warehouses.

Shipping Rates & Timeframes

Shipping

Do you offer free shipping?

Do you ship internationally?

Why was I charged VAT?

How do I cancel/change my order or shipping address?

Where can I find my tracking number?

What does the shipping insurance cover?

CAN I USE ALL MY POINTS IN ONE TRANSACTION?

WHEN DO POINTS EXPIRE?

I MADE A PURCHASE, HOW LONG DOES IT TAKE FOR POINTS TO SHOW UP?

HOW COME I DIDN'T GET ANY POINTS FOR MY BIRTHDAY?

ARE THERE ANY DISCOUNTS AVAILABLE?

I CLAIMED A REWARD THAT I DO NOT WANT TO USE, CAN I CANCEL IT TO GET MY POINTS BACK?

I HAVE TWO ACCOUNTS WITH YOU, CAN I MERGE ALL OF MY POINTS INTO ONE ACCOUNT?

Does my VIP Stats Expire?

I have more than one reward or discount code. Can I use multiple for the same order?

Can I use all my rewards at once?

Loyalty & Rewards

How do I return/exchange my product?

I have two separate orders. Can I return them together?

Can I return an item without the tag on it?

My package has been returned but I have yet to receive my money back yet.

Return & Exchange

WHAT IS YOUR WARRANTY POLICY?

Quality/ warranty issues

Warranty

What are the differences between your various materials?

How do I clean my bag?

Miscellaneous

Products

WHY WAS I CHARGED IMMEDIATELY FOR A PRE-ORDER / BACK-ORDER?

WHY DOES MY AFTERPAY NOT WORK?

PAY PAL HAS CHARGED ME BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL YET?

Payments

Shipping Rates & TimeframesUpdated 3 days ago