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ALPAKA

<p><span style="text-decoration:none;" id="isPasted">We can either replace the product or provide store credit. You will need to arrange and cover your own postage. We cannot take responsibility for items lost in transit, so please use a tracked service.</span></p>

We can either replace the product or provide store credit. You will need to arrange and cover your own postage. We cannot take responsibility for items lost in transit, so please use a tracked service.

What can you offer if my warranty claim is approved?

Warranty

What are your shipping rates & timeframe?

Do you ship internationally?

Why was I charged taxes or duties on my order?

How do I cancel or change my order or shipping address?

What does the shipping insurance cover?

Shipping

How do I return/exchange my product?

How long does it take to process the refund after returning the package?

Why am I not refunded the full order value?

I have two separate orders. Can I return them together?

Returns & Exchanges

What does your warranty cover?

How do I submit a warranty claim?

Does your warranty cover limited edition or discontinued products?

When do my points expire?

I made a purchase, how long does it take for points to show up?

Why didn't I get any points for my birthday?

Does my VIP status expire?

Can I merge all of my points into one account?

Loyalty & Rewards

What's excluded from promotions?

Do I need to enter a code to obtain the discount stated in a promotion?

Can I use multiple discount codes or offers together?

What are your return policy during a promotion?

Can I get the sale price on something I already bought?

How do I use a discount code?

Why isn't my discount code working?

Sale & Promotions

What can you offer if my warranty claim is approved?Updated 2 months ago