Warranty
What does your warranty cover?
What is covered:. Manufacturing defects. Damages caused during transit. What is not covered:. Damages caused after the item is received. Normal wear and tear. Deliberate damage (cuts, slashing of fabric, etc.). Mold or mildew (this is a storage or en
How do I submit a warranty claim?
We're committed to making some of the best bags in the world. If something were to go wrong, we feel like we've let you down. This is why we offer a lifetime warranty against manufacturing defects. If at any time after purchase you find a manufacturi
What can you offer if my warranty claim is approved?
We can either replace the product or provide store credit. You will need to arrange and cover your own postage. We cannot take responsibility for items lost in transit, so please use a tracked service.
Does your warranty cover limited edition or discontinued products?
We will make every effort to replace limited edition or discontinued products, but we cannot guarantee their availability. If an identical replacement is unavailable, we will convert it into store credit.