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ALPAKA

What is covered:<ul><li dir="ltr" style="text-decoration:none;">Manufacturing defects</li><li dir="ltr" style="text-decoration:none;">Damages caused during transit</li></ul>What is not covered:<ul><li dir="ltr" style="text-decoration:none;">Damages caused after the item is received</li><li dir="ltr" style="text-decoration:none;">Normal wear and tear</li><li dir="ltr" style="text-decoration:none;">Deliberate damage (cuts, slashing of fabric, etc.)</li><li dir="ltr" style="text-decoration:none;">Mold or mildew (this is a storage or environment issue, not a product defect)</li><li dir="ltr" style="text-decoration:none;">Unauthorized modifications</li><li dir="ltr" style="text-decoration:none;">Products bought from our Outlet</li></ul>This warranty applies globally and covers only manufacturing defects. It does not cover misuse, neglect, unauthorized modifications, or damage resulting from normal wear and tear. ALPAKA reserves the right to determine whether a claim falls within the scope of this warranty.

What is covered:. Manufacturing defects. Damages caused during transit. What is not covered:. Damages caused after the item is received. Normal wear and tear. Deliberate damage (cuts, slashing of fabric, etc.). Mold or mildew (this is a storage or en

What does your warranty cover?

Warranty

What are your shipping rates & timeframe?

Do you ship internationally?

Why was I charged taxes or duties on my order?

How do I cancel or change my order or shipping address?

What does the shipping insurance cover?

Shipping

How do I return/exchange my product?

How long does it take to process the refund after returning the package?

Why am I not refunded the full order value?

I have two separate orders. Can I return them together?

Returns & Exchanges

How do I submit a warranty claim?

What can you offer if my warranty claim is approved?

Does your warranty cover limited edition or discontinued products?

When do my points expire?

I made a purchase, how long does it take for points to show up?

Can I use more than one reward on a single order?

How long does my reward last?

Why didn't I get any points for my birthday?

Does my VIP status expire?

Can I merge all of my points into one account?

Loyalty & Rewards

What's excluded from promotions?

Do I need to enter a code to obtain the discount stated in a promotion?

Can I use multiple discount codes or offers together?

What are your return policy during a promotion?

Can I get the sale price on something I already bought?

How do I use a discount code?

Why isn't my discount code working?

Sale & Promotions

What does your warranty cover?Updated 10 days ago