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ALPAKA

Our standard return policy remains in effect during all promotions. See our returns policy <a href="https://help.alpakagear.com/en-US/articles/returns-and-exchanges-390653" target="_blank" rel="noopener noreferrer">here</a>. For Gift With Purchase / Mystery Gift&#xA0;promotions, if you return all or part of your order, the free gift must also be returned in its original condition. The full retail value of the gift will be deducted from your refund if the gift is not returned.

Our standard return policy remains in effect during all promotions. See our returns policy here.For Gift With Purchase / Mystery Gift promotions, if you return all or part of your order, the free gift must also be returned in its original condition.

What are your return policy during a promotion?

Sale & Promotions

What are your shipping rates & timeframe?

Do you ship internationally?

Why was I charged taxes or duties on my order?

How do I cancel or change my order or shipping address?

What does the shipping insurance cover?

Shipping

How do I return/exchange my product?

How long does it take to process the refund after returning the package?

Why am I not refunded the full order value?

I have two separate orders. Can I return them together?

Returns & Exchanges

What does your warranty cover?

How do I submit a warranty claim?

What can you offer if my warranty claim is approved?

Does your warranty cover limited edition or discontinued products?

Warranty

When do my points expire?

I made a purchase, how long does it take for points to show up?

Can I use more than one reward on a single order?

How long does my reward last?

Why didn't I get any points for my birthday?

Does my VIP status expire?

Can I merge all of my points into one account?

Loyalty & Rewards

What's excluded from promotions?

Do I need to enter a code to obtain the discount stated in a promotion?

Can I use multiple discount codes or offers together?

Can I get the sale price on something I already bought?

How do I use a discount code?

Why isn't my discount code working?

What are your return policy during a promotion?Updated 6 days ago